Help & Frequently Asked Questions

If you are looking for help on Club 8 Casino’s, please look through the below Frequently Asked Questions. Should you have any queries that are not covered below; you can contact our friendly Customer Services Team at customerservice@club8casino.com.au.

How do I Sign Up?

It is easy to sign up to Club 8 Casino’s, simply visit the registration page and enter your details. Please note you have to be over 18 years of age to be eligible for an account.

When entering a password for your account, for security we require a minimum of 6 characters to be chosen.

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Is it free to join?

Yes. Sign up is absolutely free. Every new player is welcomed with free Virtual Credits to play with. You can use your Virtual Credits to play the Club 8 Casino’s games. If you run out of Virtual Credits don’t worry, if you log back in to your account 24 hours later you will automatically get free Virtual Credits added to your account.

If you can't wait 24 hours or would like to top up your account with more Virtual Credits, you can to continue buy credit packages here.

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What are Virtual Credits?

Every Club 8 Casino player has an account which contains Virtual Credits. These Virtual Credits appear as dollars ($) and are used to play the games in the Club 8 Casino.

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How do I get more Virtual Credits?

If you have run out or want to top up your Virtual Credits you can use your credit card or debit card to purchase more. All major credit cards are accepted.

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Can I exchange or redeem my Virtual Credits?

No. Virtual Credits cannot be redeemed or exchanged for money or money's worth at any time. Virtual Credits are used to play the games in the Club 8 Casino for entertainment value only.

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What type of games can I play?

You can enjoy a wide range of casino Slot and Table games. You will also see some familiar slot games that appear at the Queensland RSL Clubs. The collaboration of clubs are Caboolture RSL, Caloundra RSL, Currumbin RSL, Greenbank RSL, Logan Diggers & RSL Club Southport.

More games are being added frequently, so make sure you come back to check out our new game releases.

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How do I play the VIP games?

All games marked with a VIP star require at least $20,000 in Virtual Credits in your Online Casino account to play. You can accumulate enough Virtual Credits playing non-VIP games or purchase Virtual Credits here to become a VIP and play in the VIP area of the Online Casino.

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Can I play on a mobile phone or tablet?

Yes. You can visit Club 8 Casino using a smart phone or a tablet. Download your choice of mobile gaming App from the Google Play Store (for Android devices) or from the Apple iTunes App Store (for iPads & iPhones).

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What if I have lost my password?

Don’t worry. If you can’t remember your password you can click here.

If you are still experiencing difficulties, you can contact one of our friendly Customer Services Team at customerservice@club8casino.com.au.

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What are XP points and how are they calculated?

XP points, Experience Points to give them their full name, are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus virtual credits with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game then play, so playing all the games on the site will earn the player more XP points.

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